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Guidance for U.S. government websites and social media

Abraham Marinez

Latest content by Abraham Marinez

Come see how various agencies have successfully deployed chatbots/AI to interact with the public and foster collaboration between teams!

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Abraham Marinez

Ammie Farraj Feijoo

Janis E. Burl

Marietta Jelks

Customer Experience

Federal Student Aid’s New Virtual Assistant Offers Model for Improved Customer Service in Government

Aidan, Federal Student Aid’s new virtual assistant, gives customers instant responses to questions about financial aid, loan balances, repayment plans, where to find pages on StudentAid.gov, how to identify their loan servicers, and more, without having to contact a call center.

Abraham Marinez

Dec 07, 2020

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Guidance for U.S. government websites and social media

Latest content by Abraham Marinez

How Chatbots Can Improve Customer Experience

Federal Student Aid’s New Virtual Assistant Offers Model for Improved Customer Service in Government